Satisfaction survey software for healthcare
What is TPSC satisfaction survey software?
Our application for developing and carrying out satisfaction surveys is the solution to measure how the quality of your organization is perceived by, for example, clients, patients, family or employees.
Patient satisfaction
Online satisfaction surveys can measure the quality of your product or service at any time. For example, after a first appointment, or following surgery. Results are shown on dashboards and incorporated into reports in real time. Trends become visible so targeted actions can be taken to improve the quality of your healthcare organization.
Types of patient satisfaction surveys
There are many ways to collect data from patient satisfaction surveys. That’s because there are many types of patient satisfaction surveys. Here are a few examples of those surveys:
- Post-Appointment surveys
- Post-Discharge surveys
- Online Reviews and ratings
- Longitudinal surveys
Employee satisfaction
In addition to patients, your employees are also invaluable when it comes to improving your quality. By actively listening to their experiences, the quality and safety can be substantially improved, without major change processes being necessary. Besides issues that can actually be observed (like incidents), this way issues that are less tangible, can also be made transparent. These may include poor communication, unfair treatment or a bad atmosphere.
Do you want to know more about our other software solutions? Our platform offers flexibility and is fast; take a look at the application overview. Or see below for more information about the benefits of carrying out satisfaction surveys with TPSC CloudTM software.
Benefits of using our culture management application software
- Apply recognized research methods or compile your own research
The application supports recognized research methods such as the Net Promotor Score (NPS), but also offers the possibility to compile your own satisfaction surveys. - Compile and easily manage an unlimited number of satisfaction surveys.
The application allows you to compile unlimited numbers of questionnaires, e.g. to address specific quality themes. Dozens of different question types ensure the desired information can always be obtained. - Complete surveys easily, quickly and at any time.
Complete a questionnaire on your desktop, tablet, or telephone – Only relevant questions are shown – Anonymous participation possible – No double data entry – Save draft versions. - Management dashboards and reporting possibilities.
Personal management dashboards provide managers insight into the results of their department – Graphical presentations using various types of diagrams with click-through functionality – Export functionality to Word, PDF, CSV and XML – Dynamic work lists that provide quick insight. - Initiate and monitor improvement actions.
Resulting improvement actions are recorded and followed up with Improve 2.0, the digital improvement tracking system.
Read more about benefits for your organization in our blog 'Five benefits of deploying employee satisfaction surveys'.
Patient experience measurement
Patient experience measurement involves systematically collecting and analysing feedback from patients about their interactions with healthcare services. It aims to understand patients' perceptions, preferences, and satisfaction levels regarding various aspects of their care journey. Patient experience measurement typically employs a variety of methods, such as surveys, interviews, focus groups, and online reviews, to gather qualitative and quantitative data. This approach provides a much broader insight into patient care compared to measuring only patient satisfaction. With over 15 years of experience in the healthcare industry we are able to advice any organisation on which research method is best to use.
Patient experience software
Patient experience software and patient satisfaction software serve similar purposes but have some distinctions. For example, the scope of patient experience is often much broader than patient satisfaction, which focuses mainly on satisfaction levels. Because patient experience software measures a broader aspect of care, the metrics are also different. Think of patient engagement, perceived quality of care, perceived empathy and communication from healthcare providers. This shows that not all software tools regarding the quality of care are the same. If you need help in finding the right tooling, we are always happy to help.
Initiate improvement process based on the feedback
When analyzing the answers of the satisfaction survey, it is possible that a specific component in your processes is assessed worse. You can then initiate an improvement action with the Plan-Do-Check-Act (PDCA) process diagram.
The PDCA cycle reflects four activities that apply to all improvements in organizations and that must ensure better quality. The cyclical nature emphasizes that quality improvement should be a continuous process that requires continuous attention.
The four activities according to the PDCA cycle:
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PLAN: Look at current activities and develop a plan to improve these activities. Set objectives for this improvement;
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DO: Implement the planned improvement in a controlled setup;
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CHECK: Measure the result of the improvement and compare it with the original situation and check it against the objectives set;
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ACT: Adjust based on the results obtained at CHECK.
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