Managing Director Rick Bergen | TPSC

Meet the Managing Director, Rick Bergen!

From time to time, we like to share a sneak peek behind the scenes at The Patient Safety Company. That's why this time we conducted an interview with our Managing Director (and VP of International Operations), Rick Bergen! Interested in the tasks of the Managing Director at TPSC? Read on below!

Rick, how long have you worked for The Patient Safety Company?  

Almost 10 years now.

How did you come to work at The Patient Safety Company?

Through the previous owner, a private equity company called Main Capital.

What has been your most memorable moment at TPSC so far?

There have been many memorable moments during my time at TPSC. Amazing foreign trips to partners and clients, major software releases with important new features, and securing great clients, both large and small.

What does the work-day from a Managing Director at TPSC look like?

Lots of internal meetings about the day-to-day business, discussions with our American parent company symplr, and of course, conversations with partners, clients, prospects, and suppliers. Additionally, with my financial background, I always keep an eye on our financial position.

Have you faced any challenges working for TPSC? 

One of the biggest challenges was working through Covid, where everyone had to work from home. Another significant challenge is growing TPSC as a company. This not only involves revenue growth but also finding the right people, streamlining processes, and continuously improving our product.

If you could switch jobs with anyone else within TPSC, who would you want to switch with?

With one of the consultants. It seems really enjoyable to translate customer needs into our software and, in doing so, make the customer’s life easier.

And overall, how would you describe TPSC in three words?

Small, flexible and innovative.

And what's been your favorite project with TPSC?

Personally, the sale of the company to the American software company symplr was a very special and exciting project, where we instantly went from being a small independent company to part of a large software company.

What aspect of being the Managing Director do you personally like the most?

Constantly switching between the outside world (including clients, suppliers, and symplr) and our own organization.

Work is not the only thing in life of course. What do you like to spend your free time on?

I love traveling, sports, and enjoying the good life.

And what do you like the most about working for TPSC?

The best part is achieving big accomplishments with a small team.

What do you hope to achieve in the next 10 years with TPSC?

I hope to be retired by then, haha. But in any case, I want to build a strong and healthy company that I can eventually leave behind with a good feeling.

So how do you experience the company/team culture now?

It's very informal, where people have a lot of freedom (and therefore responsibility). I think this is very important in an organization of professionals and has a positive impact on the atmosphere and results.

Wow! One last question: what's something a lot of people don't know about you?

That I’ve adopted my own vine at Wijndomein Bergen, which is within walking distance of our office. What could be better than having your own wine? ‘Rick Bergen serves wine from Wijndomein Bergen in Bergen.’