The transformation to online safety reporting

The journey

Quality managers in hospitals use different ways to report incidents, analyze them and devise improvement measures. Most of these are paper-based or in-house developed simple reporting systems that lack analysis features and tools. 

Transformation from such early systems to a properly qualified incident reporting system with root-cause analysis tools, FMEA tools and a continuous quality management tool is a satisfying journey to a quality manager. This month our UAE-based partner, Vital Quadro, organized a seminar about this journey. Quality managers from all over the country attended the seminar. Attendees learned from a well-renowned, Dubai-based quality manager (Ms. Obaida Qatuni) on her experience with two such transformations; one for a public health system and the second for a private healthcare system. Ms. Obaida Qatuni highlighted unforeseen challenges during the journey, pitfalls to avoid, and pleasant outcomes.

For those who couldn’t attend the seminar we publish her presentation:

About Ms. Obaida Qatuni 

Ms. Obaida leads VPS Health Quality Management Department since 2013 responsible for Burjeel Hospital for Advanced Surgery, Medeor Hospital 24x7, Medeor Downtown Medical Center, Burjeel Medical Wellness Center and other projects in pipeline in Dubai and Northern Emirates. In the past, she served as Quality & Risk Officer at Dubai Health Authority hospital service sector that include DHA’s 4 main hospitals and 4 specialized center. In her current role, she is in charge of processing all risk management, quality and excellency programs such as JCIA, Arab Health award, DQAP, IMTJ, CCPC, and other projects at the group level.

She is CPHQ certified and a Trained JCI surveyor. She has led many quality initiatives during her career in UAE & Jordan. These include DHCC Outpatients Standards Second Edition Review, JCI Fifth Edition Standards Review, DHCC 2011 Strategy Review, DGFC 2012 CPQ Achievement and ISO15189 Initiation to DGFC IVF Lab.

Ms. Obaida served on multiple quality committees including DGEP Core Committee, DHA Quality Forum, DHA Risk Management Forum, and leads the Online Incident and Risk Management System at DHA-HSS level. She was instrumental in JCI Accreditation of Rashid Hospital Lab (2007, 2010), JCI Accreditation of Burjeel Hospital (2015) and Medeor 24/7 (2016), achieved TEMOS accreditation for BHAS as first specialized hospital over the world and achieved Dubai Government Excellency award for individual and DDC at DHA as well as BHAS.