Incident management in healthcare
Incident management is a key component of lowering patient risk and improving quality management. This makes it absolutely crucial to have your incident management healthcare procedures in order. The demands of modern-day care services make the right digital incident management tools dispensable not just for smooth and transparent incident reporting, but also for continuous improvement of your work process, staff job satisfaction, and the health services that lie at the core of your organization.
The Patient Safety Company provides easy, fast, and efficient incident management software solutions that match your operational goals while facilitating constant improvement of your service levels. Through well-implemented incident management, health, safety, and client satisfaction remain the primary focus of your entire organization, regardless of the specific disciplines, methods, or patient groups you represent.
Incident management system
Any incident management system has to revolve around detection, prevention, and minimization of potential patient risks. Such risks depend heavily on the sector in which you are active, as well as on the needs that characterize your clients and the care they require. This implies that a perfect incident management system for Ontario nursing homes will not suffice for an emergency ward in rural Canada, and vice versa.
Precisely for this reason, TPSC designs your incident management system (IMS) to meet the specific requirements of your unique operation. We have easy-to-use platforms that put incident management software at arm’s reach for all your people, free from thresholds to promote open reporting of incidents. That way, service levels keep improving while potential risks are spotted and eliminated before incidents or near-incidents can jeopardize patient safety.
The field of care demands driven workers with constant attention for the needs of your patients. That is why our online, app-based software facilitates a 24/7 incident management system. Most importantly, we make sure that all persons involved feel free to help spot and report risks and incidents at an early stage, to simultaneously encourage curative and preventative aspects of improving quality care.
We know from experience that finding the right incident management system for Canada based healthcare institutions can be a challenge. Our in-depth knowledge of the field and its many disciplines enables us to help you build the incident management system that nest suits your needs as well as those of your clients.
Read more about the options for analyzing incidents with our software and its translation into management reports.
Incident Management eBook
How to ensure that your organization learns from incidents?
How to change towards digital incident management?
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Read our eBook for more information about incident management.
A selection of our blogs
Just Culture: addressing errors in medical care
The SIRE Method: A Specialised Version of Root Cause Analysis
The PRISMA Incident Analysis Method: Improving Patient Safety
How staffing shortages affect patient safety
Train your employees with our quality management system
Of course, your chosen solutions will only work to full effect if your staff receive appropriate training in a quality management course. As you would expect, we provide full quality management courses for UK healthcare staff. With the right quality management system course, you ensure everyone is fully equipped to make the most out of the possibilities your QM infrastructure provides.
Our quality management training UK programme covers the full spectrum of tools included in your chosen solution. That way, both the online and offline advantages of our software get used to maximum effect. Implementing quality management in healthcare course material is yet another way to integrate the do-plan-act cycle into every last component of the way you work in your everyday practice.
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What is the process of incident management?
With the benefits clearly defined, we can now turn to look closer at the incident management process itself. Regardless of the differences between sectors and industries, there is a unifying methodology underpinning the incident management process flow across various lines of work. Evidently, all professionals recognize the need to identify and address operational risks seriously. This explains why almost any incident management flow chart will include the following essential steps:
- Identifying, registering, and qualifying the incident;
- Notifying the relevant actors of the incident and escalating if necessary;
- Analysis and assessment of the incident;
- Determining the best solution and promoting optimal recovery;
- Closure and evaluation of the incident, emphasizing prevention of recurrence.
>> Get 14 tips for developing the best incident reporting forms!
These are just five basic steps in a detailed procedure that reverberates throughout the disciplines and departments making up your organization. Obviously, any incident management template requires customization to ensure it suits the specifics of your institution, your workforce, and your clients.
Rest assured, however, that our online incident management software facilitates any adjustments you and your patients may need. No matter what, though, we always make sure to let your chosen incident management system document all the relevant information you require. That way, we help you and your staff to constantly improve the services you provide while you prevent and eliminate patient risks as if it were second nature. That is the power of shared, intuitive, effective quality management software.
eBook: How to make the internal business case
Is your organization about to make the transition from paper to digital work? Or do you have a digital incident management system you want to replace? In both cases the best advice is to make a business case. Download our e-book and use it as a guide for writing your internal business case.
Schedule a free online demo or discuss your needs with a specialist.
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Learn things like creating an incident reporting form
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See how easily you can analyse incidents and quality-related data
